At approximately 6:00 AM every day all FCPS Email users will receive an auto generated email from our Anti-SPAM server. The email will have a subject of GFI MailEssentials Quarantine Digest. This email will list all suspected SPAM that was delivered to your mailbox within the last 24 hours. This email will allow you to approve and /or whitelist any false positives emails. The page this email displays is intuitive and you should not have trouble using it. You should view this email and Approve or Whitelist any false positive emails on a daily basis after viewing and processing your false positives feel free to delete the GFI MailEssentials Quarantine Digest email. SPAM caught in the GFI MailEssentials Quarantine Digest will be retained in Quarantine for a period of 21 days after 21 days the SPAM is deleted to make room for new SPAM. Once the SPAM is deleted it will not be accessible for Approval or Whitelisting. As of this new process you will no longer need to contact Technology regarding legitimate emails being blocked as SPAM, you have the ability to Approve and Whitelist any email sent to your email address and caught in the SPAM Filters.
To whitelist an address simply select the hyperlink under the heading labeled Subject in the email. The page displayed will allow you to select, approve and/or whitelist the sender. Approve will move the email from Quarantine Storage to your inbox. Whitelist will send the email to your inbox and allow email from the sender’s address to bypass the SPAM filters in the future. You can also open the email to preview it while it is quarantine without fear of launching a virus or malware by clicking on the Subject.
Please be certain that the email you whitelist is actually an address of a person or company you wish to conduct business with. This can be verified by opening the email in the GFI report and confirming it is legit.
In addition, to monitor the GFI MailEssentials Quarantine Digest in real-time use the link located in the bottom left corner of the daily of the GFI MailEssentials Quarantine Digest email.
If you are logged in on a school computer click here to search through quarantined emails. Selecting here will take you to the web interface for the Quarantine Digest where you can search and view your SPAM, it’s simple and intuitive to search and find emails and whitelisting and approving is the same process I described below. Just remember Approve is a one-time approval for an email. Approve and Whitelist is for the email you are working with and all future emails from that email address. Note: The GFI MailEssentials Quarantine Digest is not available from outside our domain, you need to be on a district computer in a school in order to access it and manage your SPAM.
The GFI MailEssentials Quarantine Digest link I referred to above points to
http://jmantispam/SpamQuarantine/ open this link and add it to your Internet Explorer Favorites or link bar for quick access during the day.
If you do require assistance feel free to contact me or your ITRT.
