OBJECTIVES:         Students enhance word processing and communication skills as they develop competencies needed by business owners, executives and administrative support professionals.  Students study human relations/interpersonal skills and office procedures such as information processing, telecommunications, electronic records management, and financial records management

 DESCRIPTION:       Units of instruction will include several of the following:

   1.       Speed Building/Timed Writings

  2.       Business Letters, Memos, and Reports (MSWord 2010)

  3.       Preparation of Envelopes thru Computer/State Abbreviations

  4.       Telephone Systems and Procedures

  5.       Mail and Telecommunication Systems/Postal Procedures

  6.       Records Management/Filing

  7.       Office Machines:   FAX, copier, etc.

  8.       Human Relations/Interpersonal Skills

  9.       Calculating Machines/Business Forms

10.       Checking Accounts/Payroll Records

11.       Time Management and Reminder Systems (MSOutlook 2010)

12.       Business Meetings and Travel Arrangements

13.       Soft Skills for Digital Workplace: Written/Verbal Communication, Problem Solving & Decision Making, Professionalism, Teamwork and        Team Building

14.       Business Etiquette

15.       Career Exploration/Resumes/Letter of Application/Interviews

16.       Preparation for Workplace Readiness Skills industry certification

17.       Extras:  Punctuation, Spelling, Word Usage

 MATERIALS NEEDED:

 Textbook:  The Office: Procedures and Technology, 4th edition, copyright 2003

 Students must provide a notebook/folder with pockets, notebook paper,

and pen/pencils.

 GRADING:              

Individual Assignments – 45%          

Tests/Projects – 35%

Quizzes/Participation/Timed Writings – 20%